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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Under the Data Protection Act 1998 everyone has a right to have a copy of their medical records. There are some exceptions:–

  • Access may be refused if the information contained in the records is deemed detrimental to the health of the patient or another person
  • Details about third parties may be removed
  • If applying for another person you must have their written consent or Power of Attorney

Medical records have been computerised at our surgery since 2003.

Notes from treatment received elsewhere, such as hospitals, are retained there but we usually receive a summary report of your treatment which is added to your records.

If you wish to access your records please apply in writing to the Practice Manager. You will receive a response within 21 days.

A charge of £10 is made if you require information that is held on the computer. If you also wish to access manual records the charge can be up to £50 for the provision of paper copies. Individual sheets are charged at 30p page.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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