Complaints
Please contact one of the Doctors if you have any queries, concerns or suggestions. Your views are welcome as we are constantly seeking to improve the standard and range of care we offer. Any grievances will be treated in confidence and acknowledged within 48 hours. An appointment will be made to discuss the matter with a Doctor within seven days, if requested. If you are still unhappy or feel you cannot discuss the matter with us directly you can can raise your concerns via:
Sheffield Advocacy Hub
By post: Michael Carlisle Centre, 75 Osborne Road, Sheffield, S11 9BF
By telephone: Freephone 0800 035 0396
For more information please visit the Sheffield Advocacy Hub website:
www.sheffieldadvocacyhub.org.uk
NHS England
By post: NHS England, PO Box 16738, Redditch, B97 9PT
By email: england.contactus@nhs.net With ‘For the attention of the complaints manager’ in the subject line
By telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays
For more information please visit the NHS England website ‘Contact Us’ section at:
http://www.england.nhs.uk/contact-us/
Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Text ‘call back’ with your name and mobile number to 07624 813 005 and the Ombudsman’s office will get back to you
Address: Parliamentary and Health Service Ombudsman, Citygate, Mosley Street, Manchester, M2
Their contact page here also gives information for people with special communication requirements, including sign language.
The Ombudsman also has some helpful advice about what information you should give to complainants here.
There is a useful leaflet for patients here.